We understand the importance of safeguarding our users accounts and hence have carefully drafted policies to ensure utmost security standards.
PocketBits users can request for a change of registered mobile number and/or registered email.
Users are required to create a support ticket via email on: firstname.lastname@example.org , with details of both the old as well as the new registered number and/or email.
In addition users are required to attach the following photo selfie as a mandatory proof for processing the change:
A photo selfie while holding a KYC document (PAN/Aadhar) and a handwritten note.
The details on the KYC document and note must be clearly visible in the photo selfie.
The hand written note must include the following text:
- "For PocketBits: Change of Mobile Number/Email"
Note: All support tickets for change of registered mobile number/email must be sent only from the existing registered email address.
(If a user is for some reason unable to access their registered email, kindly get in touch with our support team for assistance on how to proceed)